User Experience

If you have had a recent experience that affected your travel plans, please email us with details. committee@wug.org.uk

Train operator, South Western Railway (SWR), has unveiled a plan to improve connections between early rail services and Isle of Wight

15 April 2023

As per Facebook, I am happy to share my story in regards to the challenges that I currently face with

8 April 2023

From A.N. On TrustPilot Arrived at Wightlink Car Ferry for the 9.00pm sailing home to the Isle of Wight following

31 March 2023

Dear WightLink, I am complaining about your level of service but also about your staff lack of understanding of autism.

20 March 2023

I love the Wightlink Fastcat, it is efficient, the staff are great and it is clean! I feel safe and

7 March 2023

During the summer of 2021 I discovered that Wightlink do neither provide an NHS priority service for patients needing to

3 March 2023

Just got to Fishbourne Ferry terminal to find no 6am ferry to Portsmouth because of a break down of one

2 March 2023

I just wanted the group to know that our hotel customer’s are telling us that ferry prices are making their

2 March 2023

I was booked on the 0600 tomorrow but received an email to say it has been moved to 0500 but

2 March 2023

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