‘Shocking service’ and ‘insanely expensive’, are just some of the Trustpilot reviews left by customers after their experiences with cross-Solent travel operator Wightlink.
Originally published in the Island Echo – https://www.islandecho.co.uk/wightlink-slammed-on-trustpilot-as-77-of-customers-score-cross-solent-operator-1-star/
With day returns at peak times this Summer set to put you back well over £100, many a local – and tourist – have complained about the cost of getting to and from the Island, but what have people on Trustpilot actually had to say?
In Wightlink’s case, a total of 262 people have given reviews on the site with a total of 77% grading the service 1-star. In contrast, just 12% of reviews rated the service as 5-star with the average rating a measly 1.7 out of 5.
On the reviewing platform, 1 disgruntled customer claimed that the increase imposed over the Isle of Wight Festival weekend was ‘price gouging of the highest order’ whilst another bemoaned the actions of the company after they weren’t allowed on a booked sailing, despite being at the terminal well over an hour before departure.
Wightlink was also called ‘rip-off merchants’ with the same customer saying: ‘
“The company has you over a barrel as it’s the only way on and off the Island unless you have the money to have your own boat”.
More pressure was pushed toward Wightlink bosses following a large protest by the Wightlink User Group last Saturday. A strong crowd gathered at the bottom of Union Street to voice their concerns about ferry service, pricing, and reliability with members of the public armed with pickets braved the blustery weather.
Neither cross-Solent operator has escaped criticism, however with ratings on Red Funnel ‘slightly’ better with a total of 24% of reviews 5-star, whilst a total of 66% were rated as 1-star. The average Trustpilot rating for Red Funnel was 2.3 out of 5.